Customer Success Manager (SaaS / B2B)
Description
Curriculum
- 8 Sections
- 32 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- Discover the Career5
- 1.1EA20C18L1 What does a Customer Success Manager do & why it matters in SaaS / B2B
- 1.2EA20C18L2 The evolution of Customer Success — from support to strategic growth
- 1.3EA20C18L3 Industry overview: SaaS, B2B, and the subscription economy
- 1.4EA20C18L4 Myths vs realities — CS vs Sales vs Support
- 1.5EA20C18L5 Future relevance and demand across industries
- Is This Career Right for You?3
- Your School & Subject Choices3
- College Pathways & Admissions3
- Academic Journey & Skill Building3
- Real-World Experience5
- 6.1EA20C18L18 Internships — where to find CSM internships in SaaS companies
- 6.2EA20C18L19 CRM & CS Tools — Salesforce, HubSpot, Gainsight, ChurnZero, Intercom
- 6.3EA20C18L20 Mastering data analysis — churn, NPS, health scores, and usage metrics
- 6.4EA20C18L21 Building client relationships — onboarding, QBRs, renewals, upsell
- 6.5EA20C18L22 Communication, empathy, and storytelling in customer success
- Career Growth, Roles & Income5
- 7.1EA20C18L23 Entry-level roles — Associate CSM, Customer Onboarding Specialist
- 7.2EA20C18L24 Mid-level growth — Senior CSM, Customer Success Team Lead, Strategy roles
- 7.3EA20C18L25 Leadership — Head of Customer Success, VP CS, Chief Customer Officer
- 7.4EA20C18L26 Salary insights — India vs US, SaaS unicorns, and global benchmarks
- 7.5EA20C18L27 Career maps — 5, 10, and 20-year progression in SaaS
- Future Trends & Personal Roadmap5
- 8.1EA20C18L28 How AI, automation, and data are transforming customer success
- 8.2EA20C18L29 Emerging branches — Customer Operations, Value Consulting, CS Enablement
- 8.3EA20C18L30 Building your 5-year career roadmap — from CSM to strategic partner
- 8.4EA20C18L31 Related career pivots — Account Management, Product Management, RevOps
- 8.5EA20C18L32 Final checklist — certifications, mentorships, and portfolio building
Instructor
2238 Students567 Courses
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