8 Sections
33 Lessons
Lifetime
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Discover the Career (Introduction)
4
1.1
EA20C16L1 What does a Key Account Manager / Client Success Manager do & why it matters today
1.2
EA20C16L2 Industry overview — B2B, SaaS, FMCG, and enterprise ecosystems
1.3
EA20C16L3 Myths vs realities — Relationship vs Revenue roles
1.4
EA20C16L4 Future relevance — The rise of customer-centric business models
Is This Career Right for You?
3
2.1
EA20C16L5 Personality fit — Empathetic, strategic, and communication-driven roles
2.2
EA20C16L6 Interests & aptitudes — Balancing people, data, and business acumen
2.3
EA20C16L7 Key challenges and rewards in client success
Your School & Subject Choices
3
3.1
EA20C16L8 What to choose after 10th — subjects, boards, foundations
3.2
EA20C16L9 What to choose after 12th — Commerce, Business Studies, or Humanities
3.3
EA20C16L10 Extracurriculars — debating, sales clubs, leadership roles, client simulations
Entrance Exams & Admissions
3
4.1
EA20C16L11 Entrance exams — CAT, NMAT, XAT, GRE, GMAT for management aspirants
4.2
EA20C16L12 Top colleges & universities — India + Global (IIMs, ISB, LBS, INSEAD, etc.)
4.3
EA20C16L13 Scholarships, alternate pathways & online programs (Coursera, ISBx, etc.)
Academic Journey & College Life
4
5.1
EA20C16L14 Undergraduate courses — BBA, BCom, BA (Marketing/Comm)
5.2
EA20C16L15 Postgraduate paths — MBA (Marketing/Sales/Customer Success)
5.3
EA20C16L16 Key subjects — CRM, Negotiation, Consumer Psychology, Analytics
5.4
EA20C16L17 Projects & case studies — Harvard, HubSpot, Salesforce client cases
Real-World Experience & Skill Development
6
6.1
EA20C16L18 Internships — Sales, customer success, and account management exposure
6.2
EA20C16L19 CRM tools & software — Salesforce, HubSpot, Zoho, Freshdesk
6.3
EA20C16L20 Account planning, upselling & cross-selling strategy
6.4
EA20C16L21 Relationship management & conflict resolution
6.5
EA20C16L22 Communication & negotiation mastery
6.6
EA20C16L23 Data analytics & client insights dashboards
Career Growth, Roles & Income
5
7.1
EA20C16L24 Entry-level roles — Sales Executive, Account Coordinator, Customer Onboarding
7.2
EA20C16L25 Mid-level growth — Senior Account Manager, Customer Success Lead
7.3
EA20C16L26 Leadership & entrepreneurship — Account Director, VP of Client Relations
7.4
EA20C16L27 Salary insights — India vs global (SaaS, FMCG, IT)
7.5
EA20C16L28 Career paths — Sales, Strategy, or Client Experience Leadership
Future Trends & Your Personal Roadmap
5
8.1
EA20C16L29 AI & automation in client success — predictive churn & sentiment analysis
8.2
EA20C16L30 Evolving roles — Customer Experience Designer, Client Success Technologist
8.3
EA20C16L31 Building your personal brand as a trusted advisor
8.4
EA20C16L32 5-year action plan & continuous learning roadmap
8.5
EA20C16L33 Related careers — Sales Manager, Relationship Manager, Growth Manager
Key Account Manager / Client Success Manager
Curriculum
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